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Frequently Asked Questions
Agency Policy Questions:
How Late Can I Be for My Appointment?
What is the Cancellation / Reschedule Policy?
Why is Rescheduling treated the same as Cancelling?
What is the Name of Your Online Portal?
How Do I Access the Portal?
May I Book my Appointments through the Portal?
I Have Multiple Family Members that Attend Sessions Here, Can I see All their Appointments, Forms, and Book More Appointments on my Portal?
How Do I Update my Email, Phone Number, or Address?
I Have a Telehealth Appointment. How do I get on for my Appointment?
Should I Test my Video and Audio before my Telehealth Session?
What are Some Guidelines for my Telehealth Appointment?
What is a Registered Mental Health Counseling Intern / Registered Clinical Social Work Intern?
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